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Compliments, Comments and Complaints Form

Our Policy

Work 4 U Community support agency aims to provide you with high quality services and you can help us to achieve this by giving us your comments good or bad. If you have any suggestions for improvements, or if you are not satisfied with the service, or learning you are receiving then please tell us. Equally, please let us know when we are doing things well. We are concerned to put things right if they go wrong. Our simple complaints procedure ensures a thorough investigation of all complaints.

  • Your complaint will be acknowledged within 5 working days and we will provide details of the person investigating the matter.
  • A full response will be sent within 10 working days unless the matter I complicated, in which case we will let you know when you can expect to receive a response.
  • We will treat your compliant confidentially.
  • We will explain all our actions.If we made a mistake we will apologise and try to put right what as gone wrong as quickly as possible. 
  • When we have responded to your complaint we will ask you whether you are satisfied with the way we handled you complaint. 
  • We will use information gathered from complaints to improve our services in the future. We will not discriminate against anyone in the future because they have complained.

What to do if you have a complaint.

If you have a complaint speak to a member of staff on site, or contact us at Work 4 U Consultants Ltd Office B, The Coach House, 11a Halifax Road, Huddersfield HD3 4PS Tel: 01484 477129.

If you are unhappy with the response to your complaint, or wish to appeal against a decision reached on your complaint, contact Work 4 U Consultants Ltd using our complaint form, this will then be passed to one of our directors, your compliant will be acknowledged within 3 working days and we will provide you with the details of the person investigating the matter.

A full response will be sent within 10 working days unless the matter is complicated, in which case we will let you know when you can expect to receive a response.

What to do if you have comments or complimentw.

If you have any suggestions for improvements, or if you want to comment on the service or learning you have received, then use the Compliment / Comment Form.
This will then be passed to one of our directors.